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How we protect your account information

Your data matters to us. When you open an account on online123, your personal information—from deposit details to withdrawal history—stays encrypted and secure.

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online123 How we protect your account information
PRIVACY QUESTIONS

How to contact us about your data

Team online

Live chat support

Available daily, our team can help you understand what data we hold and how to update your account details in real time. We respond within minutes.

Email requests

Send a data access or deletion request to our privacy team at [email protected]. Include your username and account email for verification.

Account settings

Visit Settings > Privacy & Data in your account to review what information we store, opt out of certain emails, and adjust cookie preferences.

SECURITY OPERATIONS

How we keep your information safe

Encrypted transactions

All deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your payment details never touch our servers unencrypted.

Cookie consent

We use cookies to track login sessions and gameplay preferences. Where local law permits, you can adjust cookie settings in your account or browser at any time.

Data retention

We keep your account data for as long as your account is active. After account closure, personal data is deleted within 90 days unless legal obligations require longer storage.

Fraud detection

We log device IDs, IP addresses and browser fingerprints to spot unusual login attempts and protect against unauthorized access to your account.

Third-party partners

We share only essential data with payment processors and anti-fraud vendors. All partners sign strict confidentiality agreements and depend on local law compliance.

Your data rights

You can request access to your stored data, ask us to correct errors, or request deletion. Contact our privacy team via live chat or email [email protected].

Privacy questions answered

When you request account closure, we stop processing new deposits and begin your withdrawal flow. Your account data is retained for regulatory purposes for up to 90 days, then deleted permanently unless law requires us to keep it longer.

Yes. Open your account Settings, go to Privacy & Data, and select Download My Data. We'll compile your profile, deposit history, gameplay logs and stored payment methods into a file and email it to you within 48 hours.

We use your email to send account confirmations, withdrawal receipts and policy updates. Your phone may receive SMS withdrawal verification codes. We never sell your contact details and only contact you about your account unless you opt in to newsletters.

No. We keep your DANA, OVO, GoPay and QRIS details separate from game providers. Payment data flows directly to our secure processor; game studios see only your anonymized user ID and gameplay results.

Contact our support team via live chat or email [email protected] with the error details and your username. We verify your identity, then correct the data in your account and send written confirmation within one business day.

No. We do not track your device once you log out. If you enable persistent login cookies, your session ID is encrypted and only used to speed up your next login. You can clear cookies anytime in your browser or account settings.

We review our privacy practices annually and update this policy if our data handling changes. Where local law permits, we notify you of material changes via email. Your continued use means you accept the updated policy.