Reference

Our Legal Framework Keeps Your Account Safe

We built our legal structure around your account security and local payment protection.

Account encryptionSecure payment verificationData protection complianceWithdrawal safeguardsClear contact paths

What You Need to Know About Our Policy

online123 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account on online123 is governed by our terms of service, which outline how deposits, withdrawals and gameplay work within your region. We collect personal information only for account verification, payment processing and security audits. Your DANA, OVO, GoPay or QRIS transactions are logged separately from

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your lobby activity, and we retain transaction records for the period required by local regulation. Access to your full data, corrections and account closure requests depend on local law where you are located. Support in Semarang and across Indonesia can walk you through account management, dispute
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resolution and data requests during our standard support hours via live chat and email.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR LEGAL TEAM

How to Contact Us About Policy and Account

Our support team handles all legal and policy questions, account access requests and data correction inquiries. You can reach us through live chat during playing hours, email for detailed requests, and phone support for urgent account matters. Response times vary by channel, but email and live chat usually reply within one business day.

Team online

Live Chat

Available during lobby hours for quick answers about your account status, data access requests and policy questions.

Email Support

Send detailed legal or data requests to our compliance team. Include your account number and the specific information you need.

Account Settings

Access your personal data, view payment history and request changes directly from your account dashboard under Privacy.

HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We use bank-grade encryption for all account login and payment activity. Your DANA, OVO, GoPay and QRIS transactions are isolated from your gameplay data and kept in separate secure logs.

Encryption

All logins and payment flows use TLS 1.3 encryption. Your password is hashed and never stored in plain text.

Payment Isolation

DANA, OVO, GoPay and QRIS transactions are logged separately from your lobby activity for your protection.

Cookie Policy

We use session and preference cookies to keep you logged in and track login anomalies. Manage settings in browser privacy options.

Data Retention

Account data is retained for active accounts and deleted after inactivity, subject to local law requirements.

Your Rights

You can request access to your data, ask for corrections and request deletion where local law permits.

Dispute Resolution

Account disputes are handled by our compliance team via email. Include evidence and your account details in your report.

Legal Questions Players Ask

We use your payment details only to process deposits and withdrawals. Payment data is encrypted, logged separately from your lobby activity and never shared with third parties outside payment settlement. Your DANA, OVO, GoPay or QRIS transaction records are kept for the time required by local payment law.

Yes. Contact our support team via email with your account number and request a data export. We compile your personal information, payment history and account settings into a file and send it within five business days, where local law permits.

Inactive accounts remain yours. Your balance and transaction history are preserved. Accounts are deleted only after the period specified in our terms or upon your written request to our compliance team.

Open your account settings, navigate to Privacy, and select Close Account. We'll verify your identity and process the closure within two business days. Outstanding balance is withdrawn to your registered payment method.

Your data is shared only with payment processors needed to clear your DANA, OVO, GoPay or QRIS transactions and with security partners who help detect fraud. We never sell your personal information to third parties.

Your password is encrypted using TLS 1.3. We monitor login attempts from new devices and flag unusual activity. Enable two-factor authentication in Account Settings for an extra security layer on your profile.

Withdrawal records are retained for the period required by local payment law and our financial regulations. You can view your full withdrawal history in Account Settings under Transaction History at any time.

Our Legal Framework Keeps Your Account Safe

How to Contact Us About Policy and Account

Live Chat

Email Support

Account Settings

Data Handling, Security and Your Rights

Encryption

Payment Isolation

Cookie Policy

Data Retention

Your Rights

Dispute Resolution

Legal Questions Players Ask

01 How do you use my payment information from DANA, OVO, GoPay or QRIS?

02 Can I request a copy of all my personal data?

03 What happens to my account if I stop playing?

04 How do I close my account permanently?

05 Is my data shared with other companies?

06 What security measures protect my login?

07 How long do you keep my withdrawal records?

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